He ends up landing an internship opportunity at a financial stock brokerage and he's one of twenty interns without compensation fighting for a chance to be the only one that gets the job at the end of it and wouldn't you know as fate would have it at the end of that movie because at the end of the real story, he ends up being offered the. 'I'd give real money if he'd shut up.' - McCoy to Spock (Star Trek VI) 'You can't appreciate Shakespeare until you've read him in the original Klingon.' - General Chang (Star Trek VI) 'Logic is the beginning of wisdom; not the end.' - Spock (Star Trek VI) Great Star Trek Quotes has been accessed times since the 18th of January, 1997. I had to play this cool, otherwise he’d shut down. ‘I’m off home,’ I said lightly, standing by the car as he leaned into the back seat and scooped out more clothing. ‘Any time you fancy a cuppa, pop in. We’d love to see you.’ I thought about the strained relations between Tom and his father. ‘I’d love to see you. Jun 27, 2021 Real Raw News can now report that Barr was taken into custody on May 21, when U.S. Marines operating under the guidance of the Insurrection Act arrested the traitor at his McClean, Virginia, home. He was promptly taken to Guantanamo Bay, where he lived in a 6X9’ cell while awaiting his tribunal date. On Tuesday Barr had his day in court.

Your prospect has completely lost it. He's shouting at you over the phone, making ridiculous demands—you can hear the sound of shattering glass as he throws stuff at the walls. Your ears are ringing and you have a massive headache.
Maybe he’s just having a bad day. Maybe he thinks he has you in a corner, and can get whatever he wants. Maybe he’s just like this all the time. After a while, you can’t take it any more, and just hang up the phone. He was completely out of control—a saint would've done the same.

Except that's exactly the wrong approach:

Now, you may think it's OK to lose one client who's unhappy—but it's not. You see, when we have a good experience with a company, we tend to tell three other people about it. Positive word-of-mouth is great for business. However, someone who's displeased with a situation tells, on average, 11 people about it.—Tom Hopkins, author and sales speaker, 'How to Handle an Angry Client'

Your approach to bullies is crippling your sales game. You can’t control why the bully is the way he is, but you can control how you handle it. By giving up and making excuses, you don’t only miss out on revenue—you miss out on an opportunity to separate yourself from the salespeople who give up at the first sign of trouble.

The 2 most common reactions to bullies

The reason so many prospects resort to bullying in sales is because a lot of the time, it works. Most people have no idea how to deal with bullies, and so do one of two things:

1. Roll over

Some people just can't handle aggression. It comes out of the blue, and catches them completely off guard—they just want the yelling to end. They can't endure it any longer so they wave a white flag and give in.
Eventually, they hear themselves discounting their product into nothing, with no idea how it happened: “Yeah, you’re right … I mean … I really want to give you what you’re asking for. Please don’t tell my boss. Please don’t give us a bad review. We’ll find a way to do what you want.” They end up with a deal that actually costs their company money.

As Mark Hunter, founder of the blog The Sales Hunter, puts it, 'Discounting your price should not be part of your vocabulary or thought process. If it is you will use it, and as soon as you use it once, you’ll use it again and again.'
A bully isn’t going to magically back off and leave you alone just because you give in. You're basically telling them, “What you’re doing with me is working. Keep doing it.” You're giving the bully positive reinforcement for his behavior—encouraging him to keep making more and more outrageous demands.

2. Fight fire with fire

I'd Give Real Money If He'd Shut Up And Play

Others fight fire with fire, which just makes for a bigger mess: they're so convinced that they're right and the bully is wrong that they completely forget they're supposed to be making a sale.
A lot of good salespeople feel the temptation to act this way. They have Type A personalities, they’re aggressive problem-solvers who don’t like backing down. They naturally want to respond to aggression with aggression. But by yelling back at the bully, they sink to the level of the bully, sparking off a screaming match that goes nowhere and wastes everyone's time.
Don’t play the bully’s game—you’ll lose control of the situation. Even if you “win” the argument, you're losing the larger battle: getting them to buy your product. And pissed off prospects can ruin your business' reputation. They'll hang up the phone and run around bad-mouthing your company, they'll spend the next day throwing a temper tantrum and going on a Twitter rampage. They’ll find another outlet for their anger, which can do serious damage.

Kill them with kindness (or friendly strength)

The most powerful way to overcome bullies in sales is with friendliness, while also standing your ground. This position is called friendly strength— it channels both your confidence in your product and your deep domain expertise in the field.

Think of how doctors deal with scared or angry patients: “I know your arm is still stiff after the surgery, and that it's painful. But if you don't do physical therapy, you might never be able to use your arm again.”
A good doctor diagnoses her patient’s illness, and prescribes a solution with both empathy and a clear set of directions for getting better. She has nothing to prove—she’s spent years studying, and even more helping real people. She knows what her patients have to do, and everything in the way she communicates is geared toward setting her patients on the road to recovery.
Like a doctor, you also have deep domain expertise. As a salesperson, you’re the world expert in your product, and you’ve helped hundreds of customers become more successful with it. Unlike a bully, who operates from a position of unfriendly strength, you ultimately come from a place of wanting to help your prospects—and you achieve that by exercising your authority and telling them what you can realistically do for them.

Use friendly strength to get the conversation back on track.

Stay calm

Bully: “You’re a scam artist, and these prices are outrageous. Do you think I’m stupid? I’ve seen greedy salespeople like you before …”
You: [silence]
Bully: “Your product is a piece of shit, it looks like it was designed for Windows 95 …”
You: [silence]
Don’t engage with the bully—let him rant and rage. If you have a hard time not responding to his ridiculous accusations, try muting yourself on the phone. Bullies live to get a reaction from people—they want to see you squirm, or hear you yell back. Don’t give them the satisfaction.
Silence can be just as intimidating as aggression—it makes people think they've made a mistake. Let the bully run himself out a little. The bully will take a step back and think, “Here I am screaming, and they don’t even seem to care. What do they know that I don’t?”

Here's how Robert Terson, founder of the blog Selling Fearlessly, describes using silence to alter the dynamics with rude prospects in 'Dealing With a Hostile Prospect':

I’d shut up and give him a cold stare. The burden to explain his rudeness was his to struggle with. Nine out of ten times (remember, you can’t win them all) he was embarrassed, apologized, and conjured up the best excuse he could think of. “Please continue,” he’d say politely, his attentiveness and body language 180º opposite of what it had been prior to the confrontation.

By using friendly strength, and keepi